Neighbour Complaint form
COVID 19 - We understand while people are home during this difficult time they are unhappy and easily aggravated, and more likely to find reason to trigger ongoing disputes with neighbours that may not normally attract their time or attention.
Before lodging a complaint, please ask yourself if the reason for your complaint directly impacts on you or your property. Also if your complaint relates to tradespeople on a neighbouring building site on what would normally be deemed as 'after hours' please consult this important link before lodging a complaint. https://www.urbanapprovals.com.au/imagesDB/wysiwyg/media-release-hours-extended-to-support-industry-during-covid-19-2020-04-021.pdf
IF THIS COMPLAINT IS IN RESPONSE TO RECEIVING A CDC 14 DAY NEIGHBOUR NOTIFICATION LETTER, PLEASE FORWARD YOUR COMPLAINT DIRECTLY TO THE APPLICANT CONTACT DETAILS SUPPLIED ON THE LETTER. WE ARE UNABLE TO ASSIST YOU WITH ANY COMPLAINT DURING THIS 14 DAY PERIOD
Is this complaint part of an ongoing domestic argument between yourself and the neighbouring property?
If so, the role of a Building Certifier does not include mediation for existing domestic issues where complaints about a site are used to fuel an existing argument. Lodging a complaint about a building site is treated as a serious circumstance and often costs time and money to the certification company to investigate the claim.
Building Certifiers are only able to intervene for complaints directly and solely related to a contravening of building regulations. Issues involving general neighbour disputes need to be resolved between both parties or referred to the correct legal authority (solicitor or police).
If your complaint relates to a boundary fencing issue, (or shared property) you will need to address this as a civil matter.
If your complaint relates to building work that is not part of the development being undertaken by the current PCA role, (for example, a pool being installed but not part of the consent for the house etc) then you will need to contact council to verify responsibility.
If your complaint relates to building work occurring on site that directly affects your property and appears to be contravening the approved building regulations, please fill in the electronic lodgement form and submit to our office. We will contact you in writing within 21 days.